Refund policy

What is your return policy?
We accept returns if ALL of the following conditions are met:

• Within 14 days of purchase.
• Item is brand new, unused, unaltered, in the same condition as it was when the purchaser unboxed it. Tack items that have been put on a horse (even just tried on quickly) are not eligible for return or exchange. Absolutely no exceptions. Headstalls that have been attached to bit are not eligible for return or exchange. Absolutely no exceptions. Spur straps that have been attached to spurs are not eligible for return or exchange. Absolutely no exceptions.
• Our tags are still attached to the item. Not removed and reattached, but never removed.
• Regular priced item. All sales are final on discounted items (this includes orders placed using coupon codes).
• Not a custom/special order. All sales are final on custom/special orders.

Our return policy may seem strict, but it is in place out of respect for YOU, our customer. It ensures that everything you purchase from us is brand new, clean, fresh and free of mold spores, strange horse cooties, etc.